Frequently Asked Questions:

 

• Is there a service charge for the service?

.                               MySchoolBucks.com does charge a service fee per each funding transaction.

 

• What happens to my remaining balance at the end of the year?

End of year balances transfer as your child advances in grade, and graduates to the Middle and High School.  At the end of twelfth grade, remaining funds are automatically transferred to a sibling, if no sibling is on file, you will receive a balance disposition request form to complete and return to Manhasset_Lunch@manhassetschools.org. Forms can also be found on the district website.

 

• I have multiple children; can they share a prepaid balance?

No, siblings cannot share prepaid balances.

 

• Do I have to set up a Myschoolbucks.com account?

No, children may make purchases against a PREPAID account balance or with cash/check at the time of sale. (See below) However, by creating an account your can monitor the items that are being purchased.

 

• How will my child know that they have a lunch account?

You will receive an email each year with your child’s lunch account information. 

 

• What if my child forgets their Pin number?

The account can be looked up by name, grade, teacher. You can email Manhasset_Lunch@manhassetschools.org if you require your child’s PIN.

 

• What if I forget to add money, will my child not be able to eat lunch that day?

Per Board Policy 8505: To ensure that students do not go hungry, we allow students who do not have enough funds to charge” the cost of a reimbursable meal to be paid back at a later date. Lunch balances should remain positive at all times.

 

• How much money do you suggest adding to the account?

Lunch at Shelter Rock and Munsey Park is $3.00. Payments of $120 will cover approximately 40 meals.

Lunch at the Middle School/High School is $3.50. Payments of $120 will cover approximately 34 meals.

Breakfast at the Middle School/High School is $2.00.

 

• How do I know what is being served for lunch?

Monthly menus are posted on the District Website www.manhassetschools.org, Click ”Lunch Menus”

 

• Where can I find Free or Reduced lunch applications, and when are they due? 

Applications are posted on the District Website www.manhassetschools.org, or you can email Manhasset_Lunch@ManhassetSchools.org to request a paper copy. Prior year benefits expire in mid-October, please resubmit an application by October 15^th of each year. You can apply or reapply at any time during the school year.

 

Funding your child’s lunch account

• By Credit/Debit Card or E-Check at MySchoolBucks.com
• By Scheduling a recurring payment –recurring payment is listed below.
• By Cash or Check at the register in their School Cafeteria
• Prepayments by Cash or Check for grades K - 4 should be enclosed in an envelope and indicate Lunch Payment/Child’s Name/School and be given to the cashier in the cafeteria.
  • • Checks should be made payable to: MANHASSET UFSD-LUNCH and indicate your Child’s Full Name/School on the payment detail line.
• Please send exact change or small bills, checks are preferred for Grades K through 4
• By Automatic Monthly Bank Check - $60 to $70 will cover approximately 20 meals
  • • Vendor should be Manhasset UFSD-Lunch
    • Mailing Address/Attn: Central Office-Lunch Payments 200 Memorial Place, Manhasset NY 11030
    • Payment Detail should be your Child’s Last Name, First Name and School
• By mailing checks
  • • • Payable to  Manhasset UFSD – LUNCH
      • Mailing Address: Attn: Central Office-Lunch Payments Manhasset UFSD, 200 Memorial Place Manhasset, NY 11030
      • Payment Detail should be your Child’s Last Name, First Name and School

 

Parents are responsible for all purchases made by their children. Please ask your children:

• Not to come to the line to make a purchase without your permission and a positive account balance or cash/check for their purchase. In the event account funding is delayed or cash is not available, a regular reimbursable meal may be charged.
• Not to put any à la carte items, extra juice, milk, water, or additional meal items on their tray which are not included with a full meal purchase, unless they have your permission and enough money or a positive account balance to cover the additional purchases. A la carte items should not be charged.
• Only one milk, and one juice or fruit is included with a full reimbursable meal.
• Second meal servings will result in an additional meal charge.
• To use their PIN or ID Card at the register or to clearly state their name when they arrive at the register to make their purchase.
• Please email Manhasset_Lunch@ManhassetSchools.org if you require your child’s PIN.
• Entering their PIN at the register will bring up your child’s lunch record, which prevents any line delays.
• Not to leave the line until the cashier finishes posting their purchase.
• Not to share their PIN or use their prepaid balance to make unauthorized purchases.
• We recommend all parents/guardians register at MySchoolBucks.com for all food-service needs. You only need to register once to monitor all your children’s balances.
• MySchoolBucks.com allows you to view the last 90 days of food/beverage selections made by your children.
• You can set a minimum account balance to automatically receive a low balance email, and schedule an automatic payment, thereby ensuring your child’s account is always adequately funded. 
• You can fund the account by credit/debit card or E-Check at the site, and MySchoolBucks.com charges a convenience fee for each transaction.
• Parents/guardians funding multiple student meal accounts will be assessed a fee per deposit transaction. The Manhasset UFSD does not profit from the use of this site. 
• You need will need your child’s School ID number to register at MySchoolBucks.com
• You must use any leading zeroes at the beginning of your child’s ID, for example: 01234456. If the site reports it cannot find your child, please try adding a zero at the beginning of their ID number, or click the “Don't have your child's student ID?” link. Your child’s ID is also available via the information page of your Parent Portal.

MySchoolBucks.com is a service providing online access to your child’s lunch record and account at the Manhasset UFSD. All students will have access to a lunch record, whether or not you register via MySchoolBucks.com.. Assistance for the site is available by clicking the Support Button on the bottom of the screen, or through the F.A.Q. section. You may also contact the MySchoolBucks help desk at 855-832-5226, between 7:00 A.M. to 7:00 P.M for additional support, including help with. passwords, usernames, scheduled payment changes, credit charge declinations, and fund transfers.

 

Instructions for the MySchoolBucks.com services are as follows:

• See My User Profile below, to add Manhasset UFSD to an existing MySchoolbucks account, as a primary account.

 

Creating a MySchoolBucks account to monitor and manage your child’s lunch account

• You only need to create one username to monitor all your children’s lunch accounts
• Go to MySchoolBucks.com and click on” Sign Up Today”
• Your E-Mail address will become your UserName
• If you forget your username or password, click  “Forgot username or Password” and follow the prompts. If you have any issues, please email Manhasset_Lunch@manhassetschools.org
• Add students to your family/household - you'll need the child's school, name, date of birth, and student ID
• Your Child’s Student ID  is available on the information page in your parent portal,
• If you don’t have your child’s ID, click on: “Don’t have your child's student ID?” and complete the required fields (Please allow 24 hours for a reply)
  • • Select “Add a Student”
    • Select your child’s school
    • Enter their First Name, Last Name, Student ID # (see above)) and Date of Birth
    • Note: please include any leading zeros in your child’s Student Id #.

 

Select My User Profile to edit the following:

• Under “My Login” you can update your username, password, and close or delete your account.
• Under “My Contact Info” you can update your name, mobile number, text message options, email address and request a payment confirmation email

 

How to schedule an automatic payment (Note – one manual payment is required)

• Your student’s balance must be above the low balance amount you use for your AutoPay Setting to take effect
• Select Meal Accounts, then AutoPaySettings
• A recurring basis should be used if your student is monitoring their account expenses.
• Remember to update your payment method when receiving a new credit card.
• Enter the end date as your student’s expected graduation date, otherwise leave blank.

How to use Scheduled Bank Payments from your bank

• You may use your bank’s online service instead of the MySchoolBucks E-Check option.
• The e-Check service at MySchoolsbucks has a three (3)-day delay, pending confirmation from your bank.
• You may schedule a monthly bank payment with your bank, and a payment of $60 to $70 will cover approximately 20 days of meal service.
• The vendor information should be listed as: Manhasset UFSD-Lunch
• Mailing Address: District Office, 200 Memorial Place, Manhasset, NY 11030
• Payment details should include child’s: Last name First, Name, School
• For recurring payments, the end date is 06/15/YY, or you may enter a number of payments that will end the cycle in June of each year.
• We recommend setting low balance alerts for $18.  If you get an email more than two days before your scheduled payment, additional funds are required to maintain a positive account balance until receipt of a bank check.

 

How to transfer funds between student accounts

• You may move funds between family members using MySchoolBucks
• Click “Meal Accounts” and choose “Request Balance Transfer”

 

 

Please note, that Manhasset UFSD Board Policy No. 8505” FOOD SERVICE MANAGEMENT, “CHARGING” SCHOOL MEALS AND PROHIBITION AGAINST SHAMING” is available on the District’s website.

 

Please notify Manhasset_Lunch@ManhassetSchools.org within five days if your child’s account activity is inaccurate, or with any questions regarding their lunch account, PIN number, purchases, balances, or a refund.

 

If you have any questions regarding menu content, interactive menus are available on the District website, by clicking on School Menus, or by visitingwww.manhassetschools.org

 

 

The Food Service Director may be reached via Food_Director@ManhassetSchools.org, or calling 516-267-7780; please leave a detailed message if staff are not available to answer.

 

Thank you

The Manhasset Lunch Desk

Manhasset_Lunch@ManhassetSchools.org

 

Nondiscrimination Statement: This explains what to do if you believe you have been treated unfairly.

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

 

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

1. mail:
   U.S. Department of Agriculture
   Office of the Assistant Secretary for Civil Rights
   1400 Independence Avenue, SW
   Washington, D.C. 20250-9410; or
2. fax:
   (833) 256-1665 or (202) 690-7442; or
3. email:
   program.intake@usda.gov

This institution is an equal opportunity provider.

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